FAQFAQ
Everything you need to know before you shop.
QHow long does shipping take?
Orders are typically dispatched within 1–2 business days and arrive in 2–4 business days within Taiwan.
QAre your products suitable for sensitive skin?
Our formulas are developed by our skin research lab to be gentle. We recommend a patch test before first use.
QHow should I store the serums?
Keep them away from direct sunlight and high heat; store in a cool, dry place and use within the recommended period after opening.
QCan I combine vitamin C and retinol?
Yes — we generally suggest vitamin C in the morning and retinol at night. Build tolerance gradually.
QDo you offer returns?
Unopened items in original condition can be returned within 7 days of receipt. See our shipping & returns page for details.